Service description
1. in the year after the sale of the product, if a quality problem occurs, the user must go through the maintenance code with the bill to the company (branch or distribution point) for free maintenance procedures.
2. for damage, the cost of replacement parts is only charged during the warranty period, but the freight back and forth shall be borne by the purchaser.
Warranty process
(1) you are responsible for sending back the merchandise (including the notes) to Wuxi Xiangyuan (if there is any inconvenience, please understand) and keep your receipt properly.
(2) Wuxi Xiangyuan is inspected after receiving the parcels. The inspection results will give you a reply within 1-3 working days.
Repair parcel receiving address
Address: Wu Tong Road, Luohe Town, Huishan District, Wuxi (A 23-6, double Temple Industrial Park)
Recipient: Wuxi Xiang Yuan Machinery Sales Department (Collection)
Phone: +086 510-88153158/88233906
Zip code: 214112
Reminder
(1) please fill in the following information carefully when you send it back, otherwise it will affect your maintenance progress.
A, your name B, receipt address, E-mail C, order number, trade name and commodity number d, maintenance reason
(2) the goods returned to Wuxi Xiangyuan must be packed with qualified packaging to ensure that the goods are not damaged.
The above interpretation is attributed to Wuxi Xiang Yuan.
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